IBM Tech Support Representative reviews

4.1

55% would recommend to a friend

(98 total reviews)
avatar

Arvind Krishna

21% approve of CEO

89% positive business outlook

Tech Support Representative employees have rated IBM with 4.1 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

98 reviews
2.0
Mar 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Brand name to get associated with. Flexible working hours which after a long time work against employee. Option of working remotely.

Cons

This may not hold true for entire lot working out there. It is based no my experience with bunch of people working @ NCR region. This place is full of non competent, unfair managers who lack professionalism in big way. No feedbacks are given on performance of employees, general thumb of rule is the more you flatter , more benefits you earn. There is no such thing as Human Resources department, or employee grievances cell, people managers have all the powers and they make wrong use of same. There is no clarity, nothing is transparent, different rules apply for different people. Employee with commendable technical ability and proven excellent performances may be declared lowest contributor by tagging silly reasons like phone number is missing in signature of your mail. My advise is do not look up to anyone for help while having issues with your seniors, if you do, your name will be openly declared to entire world and then you will have to face consequences. And in case you are looking for role models this not the right place, you for sure will never like to be one of those around.

3.0
Jul 22, 2010
Recommend
CEO approval
Business Outlook

Pros

Good worklife balance Work for home

Cons

Working for Indian clients in IBM is hopeless IBM doesn't give good bonuses (part of your package) and hikes Ratings process is biased and people driven rather than data driven

Viewing 97 - 98 of 98 Reviews

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