ING reviews

4.1

82% would recommend to a friend

(3,816 total reviews)
avatar

Steven van Rijswijk

86% approve of CEO

72% positive business outlook

ING has an employee rating of 4.1 out of 5 stars, based on 3,816 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ING employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Feb 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent pay for no qualifications. The trainers are really lovely and supportive. All other Pros listed are no longer present. Used to have a great culture. Hard work was rewarded/noticed and career progression was available.

Cons

Micromanaged. Extremely high turn over. Understaffed. Recent drop is culture has lead to experienced staff leaving. Contact centre is barely afloat with under experienced staff doing their best to keep up with growing demands. Due to drop in service levels, all training/coaching has ceased causing under experienced staff to continue to make mistakes leading to disciplinary action/higher stress. Zero benefits/partnerships.

1.0
Sep 29, 2019

Terrible!!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, it was such a terrible experience I have nothing good to say about this place. Could not wait to get out of this place.

Cons

If you don't want to be a part of toxic culture don't even think about joining this organization!!! workplace bullying and no room for growth. Management does nothing but takes credit for your work. Terrible!

1.0
Sep 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Great from the outside, terrible on the inside.

Cons

The "values" are a joke as they can be used by leadership against people that raise valid queries that run afoul of their KPIs. People speak of how this is wrong, but they will either watch and be entertained, maybe pour gasoline on the fire, or be too afraid of what affect it might have on their own careers if they speak up for their colleague's mistreatment. Leaders spoke of accountability... It was hands down pure comedy.

Viewing 19 - 21 of 3,816 Reviews

Glassdoor has 6,696 ING reviews submitted anonymously by ING employees. Read employee reviews and ratings on Glassdoor to decide if ING is right for you.