Infosys Tech Support Associate reviews

3.4

58% would recommend to a friend

(627 total reviews)
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Salil S. Parekh

64% approve of CEO

52% positive business outlook

Tech Support Associate employees have rated Infosys with 3.4 out of 5 stars, based on 627 company reviews on Glassdoor. This indicates that most Tech Support Associate professionals have a good working experience there. Infosys is rated in line with the average (within 1 standard deviation) by Tech Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

627 reviews
1.0
Jul 3, 2023
Recommend
CEO approval
Business Outlook

Pros

They offered great medical benefits. A first job where I was encouraged to call out when sick.

Cons

So I joined up as Apprentice, thinking I would be trading lower pay for the experience. Well, I was definitely wrong about that. After the first 3 months of training, all of us trainees were kinda dropped on project managers who did not know what to do with us. At that time I tried to reach out to the assigned project manager letting them know what I had been doing for the week to try to see if I could get some form of direction from them, which I got no response at all. After about a month of that, we were put back into training for another three months and then asked if we were ready to be put on projects. With a yes, we've been ready for a couple of months, don't know why we were put back into training. Then we were getting interviewed by different project managers and learning about different projects. When I found a project I thought I would have been good for and asked about it, I was told I'm being reserved for a specific client. So I dropped it and then when I was finally told I was officially going with the client I spent 2 months being told to watch more Udemy Courses. Then they started trying to get me on a project finally being told weekly that I'm going be put on a project. then they ask me about my professional experience which I responded with I'm fresher/Apprentice and the project manager told me I can't be a fresher/Apprentice we need professional experience. After trying to tweak my resume to get me on a project for 2 months I was let go. An entire year wasted hoping this apprenticeship would give me the experience to become a better developer.

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Infosys Response
3y
Thank you for taking the time to review our company. Your feedback helps us to understand what we can do to be better. We strive to create an exceptional workplace for our team members at Infosys, and we are sorry to hear that you have not been satisfied with your experience. Thank you for your time with us, and we wish you all the best for your future.
5.0
Jun 30, 2023

Good

Recommend
CEO approval
Business Outlook

Pros

Company is good, good environment

Cons

Nothing as of now a.

3.0
Jun 29, 2023

Work culture

Recommend
CEO approval
Business Outlook

Pros

Little flexibility to change job location. Good support from management when you need any technical support.

Cons

Low salary. Have to handle multiple projects at the same time, even if you are over burdened. No proper one on one with mgr. Have to be always ready to work over time. Complex and time consuming process to get your h1b renewed. No salary hike even if you performed really well. No bonus.

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Infosys Response
3y
Thank you so much for taking the time to review our company. Your feedback is extremely important to us, and we will review it as we seek to improve. We strive to create an exceptional workplace for our team members at Infosys, and we are sorry to hear that you have not been satisfied with your experience. Please take advantage of our internal resolution hubs, such as HEAR, to voice your concerns.
Viewing 202 - 204 of 627 Reviews

Glassdoor has 128,135 Infosys reviews submitted anonymously by Infosys employees. Read employee reviews and ratings on Glassdoor to decide if Infosys is right for you.