Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)
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Charles Brindamour

93% approve of CEO

93% positive business outlook

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews
5.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice people, decent experience, they pay for courses.

Cons

The pay is abysmal. It's on the low end of the industry standard, even though they write more business than the industry standard. Business that is currently serviced by overworked and underpaid employees. They expect a lot for very little. They also are pushing for people to return to the office, but they aren't listening to our feedback about how much we're suffering under the cost of living crisis. The true reason a lot of us don't want to come back to the office is because we simply can't afford to travel so much. They don't ask or care how many of us are working second jobs just to make ends meet, they just keep going on about productivity. Maybe I would be more productive if my buying power hadn't diminished by about 35% over the last year (while my rent has increased 40% in that same time) Maybe I'd be more productive if my salary from Intact alone actually paid enough for me to live in an apartment AND eat - but it doesn't. Maybe I would be more productive if I weren't one of 47% of households in my province that can't afford housing anymore. My salary has sent me to the food bank this year.

2.0
Aug 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Good to practice french and english and learn about auto insurance rules

Cons

Very stressful position. Clients are usualy angry and they start yelling at CSR and adjusters

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Intact Response
2y
Thank you for your review. We offer our employees resilience training to cope with the inherent challenges of the role. We wish we could have addressed your concerns while you were with us.
4.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits from The company

Cons

No customer/co-worker communication or interaction

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Intact Response
2y
Thank you for your review. We are sorry the inherent nature of the job determined how much you could interact with your colleagues. We hope you raised these concerns with your HR consultant while you were with us.
Viewing 28 - 30 of 76 Reviews

Glassdoor has 2,942 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.