Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 265 reviews)); "Everything is good here and people are great" ((in 156 reviews)); "Good work life balance and exposure to interesting projects" ((in 146 reviews)); "Supporting management and great work ethic" ((in 106 reviews)); "Great manager and place when working" ((in 72 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 103 reviews)); "Low salary for the amount of work" ((in 73 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "Low pay, way too much favoritism is played" ((in 10 reviews)); "No Diversity" ((in 9 reviews))

Skip to content Skip to footer

Notifications

Intact

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.2

Senior management

4.2

Compensation and benefits

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

5.0

Nov 7, 2022

Love it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Large company that cares about its employees current state, and future.

Cons

None to date, I very much enjoy it.

Intact Response

Thank you for your short and sweet review! It's great to hear about the things you value most as an employee -- promising growth, employee welfare, and of course, how we shape the future of insurance. We think these things are pretty amazing too. There are many different kinds of opportunities here, and they can help you discover ones that will boost your skills or inspire your career in ways that are meaningful for you.

4.0

Aug 25, 2022

Very stable and secure but not the perfect job for students

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-the salary -the stability -the colleagues are very nice -the benefits

Cons

-not flexible schedule. It is hard to get a day off of your choice.

Intact Response

Thank you for your review. There are a lot of good things noted here. We're sorry that our flexibility offered doesn't meet your requirements. We hope you will raise your concerns with your manager or HR Consultant.

5.0

Aug 10, 2022

Amazing environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- great management and managers - fast growth possibilities - many departments to fit whatever you're looking for

Cons

- lots of work load but can be mitigated a little bit with great time management

Intact Response

Thank you for your review. We're grateful that you can feel the support of the management, and can see the countless opportunities that our organization presents. We are always on the lookout for great talent to help improve the experience for our many customers.

Viewing 37 - 39 of 76 Reviews

Top companies for "Compensation and Benefits" near you

Hartford Steam Boiler

3.6★Compensation & Benefits

Ingo Armenia

3.5★Compensation & Benefits

Nairi Insurance

4.4★Compensation & Benefits

Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact reviews FAQs

Intact reviews Intact Customer Service (CSR) reviews

Intact

Intact Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Love it

Very stable and secure but not the perfect job for students

Amazing environment

Top companies for "Compensation and Benefits" near you

Jobs at Intact

Intact reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Intact reviews FAQs

Jobs at Intact