Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 265 reviews)); "Everything is good here and people are great" ((in 156 reviews)); "Good work life balance and exposure to interesting projects" ((in 146 reviews)); "Supporting management and great work ethic" ((in 106 reviews)); "Great manager and place when working" ((in 72 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 103 reviews)); "Low salary for the amount of work" ((in 73 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "Low pay, way too much favoritism is played" ((in 10 reviews)); "No Diversity" ((in 9 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

5.0

May 5, 2022

Great company to work with

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good salary, great benefit package

Cons

Sometimes the workload is not manageable

Intact Response

4y

Thank you for sharing a review and for highlighting some of our biggest perks, including our benefits! It’s also important to us that our team members have the support and balance to be and do their best. We always encourage our colleagues to speak with their manager or HR Consultant about workload concerns. We wish you all the best in your career journey with us.

5.0

Apr 27, 2022

Good place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Growth opportunities which is encouraged by leaders. Flexible work arrangements. Fixed hours. Supportive and inclusive environment. Company news promptly communicated.

Cons

None that I can think of.

Intact Response

4y

Thank you for providing your feedback! We are happy to hear that you have been embracing and experiencing our friendly culture. We couldn’t agree with you more when it comes to development and growth at Intact, there is lots of opportunity. We wish you all the best in your continued career journey at Intact!

5.0

Mar 30, 2022

Amazing experience so far!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing onboarding experience Very welcoming, supportive and feel part of the team from day 1 Benefits and options are by far the best I have ever seen I am very excited to spend the next 20 years here!

Cons

No cons so far and I cannot predict seeing any

Intact Response

4y

Wow - what a wonderful review! Thank you for sharing your feedback with us. We are pleased to hear what you value most about working with us. Thank you for choosing to #growwithus!

Viewing 40 - 42 of 76 Reviews

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Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact

Intact Customer Service (CSR) reviews

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Amazing experience so far!

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