Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 271 reviews)); "Everything is good here and people are great" ((in 153 reviews)); "Good work life balance and exposure to interesting projects" ((in 148 reviews)); "Supporting management and great work ethic" ((in 112 reviews)); "Great manager and place when working" ((in 72 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 105 reviews)); "Low salary for technical departments" ((in 73 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 17 reviews)); "No Diversity" ((in 8 reviews)); "Low pay, way too much favoritism is played" ((in 8 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

5.0

Mar 29, 2022

It is a good job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good salary and a great trainer.

Cons

Have to pass a certain exam to keep the job but if you don't pass it then you have to leave the company which isn't that great.

Intact Response

4y

Thank you sharing a review. We're pleased to hear you had a great training experience. While job requirements vary by role, there are roles where employees are required by our regulators to hold specific licenses or designations. We wish you all the best wherever your career journey has taken you.

1.0

Feb 14, 2022

Negative Enivironment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, pay, remote working, laptop,

Cons

mean customers, sink or swim environment, high turn over rate

Intact Response

4y

Thank you for taking the time to post a review and share what you value most about working at Intact. We appreciate your feedback and are disappointed to hear about your experience. We unfortunately were not able to address your concerns while you were with us. If our employees are facing a negative experience, we encourage them to speak with their manager or HR Consultant who can help find a solution. We wish you all the best wherever your career journey has taken you.

5.0

Jan 20, 2022

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good exp and good team

Cons

Hectic during the winter months

Viewing 43 - 45 of 76 Reviews

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Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact

Intact Customer Service (CSR) reviews

Company ratings over time

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It is a good job.

Negative Enivironment

Customer service representative

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