Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)
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Charles Brindamour

93% approve of CEO

93% positive business outlook

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews
4.0
Dec 9, 2021

intact

Recommend
CEO approval
Business Outlook

Pros

Nice place to work for.

Cons

you need to train your employee more and give them time to understand what to do exactly, If some training are being rushed the result will definitely not be good.

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Intact Response
4y
Thanks for sharing your feedback with us. Being an industry leader in a constant state of growth means that there is a lot on the go and it's important to us that our team members have the training and support needed to do their best. We would have loved the opportunity to address your concerns while you were working with our team. We wish you all the best wherever your career journey has taken you!
3.0
Oct 20, 2021
Recommend
CEO approval
Business Outlook

Pros

benefits and employee share purchase plan

Cons

-the call volume is unprecedented. I have worked in different call centers and i have never seen such a thing, you feel like a call taking machine -expect back to back calls from the 1st to the 30th and from monday to friday -the job expectations and workload are not balanced, if not solved it's likely to cause many cases of burn out

5.0
Jul 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, 3 weeks vacation plus ability to earn an extra day off a month, wonderful environment/ culture, the company is invested in the employees successes. Management encourages growth, as well as opportunities to branch out to and try roles in other departments, and provides constant support. We are constantly encouraged to share our opinions and provide feedback on any changes implemented, especially before those changes are put in place. This is especially evident while navigating a pandemic, and figuring out returning to work. For months, we have been encouraged to talk about how we feel about returning to the office, and the plan put in place has genuinely been created with our feedback in mind. Most importantly, I feel valued and cared about- not just by my team and the colleagues I work with on a day to day basis, but by the organization as a whole.

Cons

I do not have any cons. I truly never thought I would love working for any organization as much as I do intact.

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Intact Response
4y
We're so happy to hear that your experience reflects what we strive to create: an inclusive workplace where everyone feels inspired, respected, valued, and heard. Thank you for the wonderful review and for choosing to be a part of the Intact team!
Viewing 46 - 48 of 76 Reviews

Glassdoor has 2,943 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.