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      Intact

      Engaged Employer

      Intact Customer Service (CSR) reviews

      4.2

      73% would recommend to a friend

      (76 total reviews)
      avatar

      Charles Brindamour

      93% approve of CEO

      93% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

      Reviews by job title

      76 reviews
      5.0
      Jul 7, 2021

      Training Process

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training process at Intact has been a great experience, I have never experienced such constant support from any other company within my previous career opportunities. Katie Fogal goes above and beyond to ensure that her Intact trainee team thurally understands the content while providing positive feedback. I expressed to Katie that I was having difficulty grasping the heavy day to day content and she quickly provided me with materiel to better suit my learning style and provided after hours to help support my success. Intact definitely upholds their values of generosity and excellence and I look forward to continuing my career pathway within this company.

      Cons

      Heavy content during training but support is always available

      avatar
      Intact Response
      4y
      We appreciate your review! We’re so pleased to hear about your positive training experience and applaud you for asking for support from your leader when you needed it most. You’ve hit on one of the best perks about working here – the people. Our colleagues truly live our values every day and inspire and support us to be and do our best. Best of luck to you!
      5.0
      May 18, 2021

      Great company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall great company , great benefits and very supportive managements. Executive management are excellent.

      Cons

      Middle management can be hit or miss , the latter can result in a toxic team environment but that doesn’t detract from the company overall. Just need to be on the ball more when hiring people at that level.

      3.0
      Apr 29, 2021

      Good company to start career

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and work with amazing people

      Cons

      Pays less than other insurance companies. Claims is very stressful and call center environment

      avatar
      Intact Response
      5y
      Thank you for your review and your kind words. Helping customers requires empathy and resourcefulness and this can be exhausting at times. Thank you for all of your hard work as it really makes a difference! We hope you've been able to enjoy a 'May Day' to recharge :)
      Viewing 49 - 51 of 76 Reviews
      Related searches: Intact Customer Service (CSR) jobs | Intact salaries | Intact benefits | Intact Customer Service (CSR) interviews | Intact conversations
      Intact reviewsIntact Customer Service (CSR) reviews

      Glassdoor has 2,943 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.