Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 265 reviews)); "Everything is good here and people are great" ((in 156 reviews)); "Good work life balance and exposure to interesting projects" ((in 146 reviews)); "Supporting management and great work ethic" ((in 106 reviews)); "Great manager and place when working" ((in 72 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 103 reviews)); "Low salary for the amount of work" ((in 73 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "Low pay, way too much favoritism is played" ((in 10 reviews)); "No Diversity" ((in 9 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

4.0

Mar 31, 2021

Good support from company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company invests in your professional development Supportive teammates and manager Positive work culture Good perks (wellness spending accounts, certain retailer discounts, employee recognition rewards that you could cumulate and redeem for actual material rewards, etc)

Cons

Working in insurance is just stressful... other than that it was a great place to work at

5.0

Mar 8, 2021

Toronto SC

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fast paced, coworkers are friendly

Cons

Saturday shifts 9-5pm in rotation

3.0

Jan 31, 2021

Company Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They accept people with no industry experience and the training really teaches people the basics of insurance and how it works

Cons

the pay isn't that great and does not reflect the amount of work you are required to put in

Viewing 52 - 54 of 76 Reviews

Top companies for "Compensation and Benefits" near you

Hartford Steam Boiler

3.6★Compensation & Benefits

Ingo Armenia

3.5★Compensation & Benefits

Nairi Insurance

4.4★Compensation & Benefits

Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact

Intact Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good support from company

Toronto SC

Company Review

Top companies for "Compensation and Benefits" near you

Jobs at Intact

Intact reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Company ratings over time

Intact reviews FAQs

Jobs at Intact