Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 265 reviews)); "Everything is good here and people are great" ((in 156 reviews)); "Good work life balance and exposure to interesting projects" ((in 146 reviews)); "Supporting management and great work ethic" ((in 106 reviews)); "Great manager and place when working" ((in 72 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 103 reviews)); "Low salary for the amount of work" ((in 73 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "Low pay, way too much favoritism is played" ((in 10 reviews)); "No Diversity" ((in 9 reviews))

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Intact

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

5.0

Jan 25, 2021

Amazing company to work for!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very generous with employee perks. Supportive management. Many growth opportunities

Cons

Interview process took a month to complete.

4.0

Dec 22, 2020

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Room for growth, team environment, stable, generousity

Cons

Could get very busy on the phones

4.0

Sep 18, 2020

Friendly people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Nice working environment -Really supportive and helpful

Cons

- The mangers seems to pick favorites

Viewing 55 - 57 of 76 Reviews

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Customer Service Representative - Claims

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