Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 265 reviews)); "Everything is good here and people are great" ((in 156 reviews)); "Good work life balance and exposure to interesting projects" ((in 146 reviews)); "Supporting management and great work ethic" ((in 106 reviews)); "Great manager and place when working" ((in 72 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 103 reviews)); "Low salary for the amount of work" ((in 73 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "Low pay, way too much favoritism is played" ((in 10 reviews)); "No Diversity" ((in 9 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

5.0

May 30, 2020

Professional management and superb policies.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employee and Client centric culture and best in class policies.

Cons

Nothing noted so far. Everything seems good.

Intact Response

6y

Thank you for writing a review and for your positive comments! You are making a difference everyday so thank you for all that you do.

4.0

Mar 20, 2020

Salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great team environment and work culture

Cons

Very low salary for most employees

5.0

Mar 18, 2020

I've never worked for someone who cares, so much.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The entire company does everything it can to keep our at home lives and work seperate. They treat us like human beings with real problems and real situations and will almost always accomodate, I've never felt more needed & cared for by an employer

Cons

The offices can be large and it's a very outgoing kind of environment, it can be a tad overwhelming at first, but once you get into it, everything works out.

Intact Response

6y

Thank you for sharing your inspiring experience and for everything you do for our customers. You are at the heart of what we do best - helping people - and it's great to read about our purpose in action. Be well and safe!

Viewing 61 - 63 of 76 Reviews

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Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact

Intact Customer Service (CSR) reviews

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Ratings by demographic groups

Reviews by job title

Professional management and superb policies.

Salary

I've never worked for someone who cares, so much.

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