Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)
avatar

Charles Brindamour

93% approve of CEO

93% positive business outlook

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews
1.0
Jan 26, 2020

Call Centre CSR

Recommend
CEO approval
Business Outlook

Pros

Good benefits and share purchase plan

Cons

Emphasis on calls taken per hour Micromanaged No flexibility Heavy workload Rude coworkers

4.0
Oct 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Lots of career & growth opportunities

Cons

Call centre environment can be tough

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Intact Response
6y
Thank you for your review. We're happy to read that you feel there is a lot of growth opportunities for you. Thank you for all of your work supporting customers and your colleagues!
3.0
Sep 30, 2019
Recommend
CEO approval
Business Outlook

Pros

-Fellow employees were great to work with

Cons

-Weak support from management, and lack of resources in some situations

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Intact Response
6y
Thank you for writing a review. We're happy to read that you've mentioned people as this IS our biggest strength. We hope that you took the opportunity to share your thoughts in the most recent engagement survey and we encourage you to speak with your leader or your HR Consultant about your concerns regarding resources. We want to ensure all of our employees have the tools and resources to do what they do best and be inspired everyday.
Viewing 64 - 66 of 76 Reviews

Glassdoor has 2,942 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.