Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 269 reviews)); "Everything is good here and people are great" ((in 151 reviews)); "Good work life balance and exposure to interesting projects" ((in 150 reviews)); "Supporting management and great work ethic" ((in 118 reviews)); "Great manager and place when working" ((in 73 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 99 reviews)); "Low salary for technical departments" ((in 72 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "No Diversity" ((in 9 reviews)); "Low pay, way too much favoritism is played" ((in 6 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

4.0

Apr 25, 2019

Good overall

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good entry level job; Had a lot of opportunity to get involved in different areas and activities beyond the job itself

Cons

Not the most exciting role

Intact Response

7y

Thank you for taking the time to write a positive review. We're happy to read that you are networking with others in the company and having fun! We want you to know that the work you do is so important for our customers. What you do matters very much and we're so appreciative of your hard work.

3.0

Apr 17, 2019

claims CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good company for work- life balance good benefit good co-workers

Cons

there's no place to growth . they can fired you without notice the same day .

Intact Response

7y

Thank you for your review. You've outlined some great points. Please speak to your Manager about your desire to take on new challenges and our Career page where you can find Role Ambassadors who will tell you about roles of interest to you and how to prepare yourself for the right positions that come up.

4.0

Dec 2, 2018

Intact is a great company to start at after graduating

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Management and colleagues are super helpful and will help out when you need assistance. Training is also good. Training coordinators go above and beyond to teach content and make it engaging (even if some of it is super bland and boring)

Cons

Doing a lot more work than how much you’re getting paid for.

Intact Response

7y

Thank you for your review. We're happy to hear that you've had a great experience with us as a recent grad! We're investing in our learning and development programs to make sure that we provide both theory and practical training in order to help you grow your career.

Viewing 67 - 69 of 76 Reviews

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Jobs at Intact

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Intact

Intact Customer Service (CSR) reviews

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Good overall

claims CSR

Intact is a great company to start at after graduating

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