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      Intact

      Engaged Employer

      Intact Customer Service (CSR) reviews

      4.2

      73% would recommend to a friend

      (76 total reviews)
      avatar

      Charles Brindamour

      93% approve of CEO

      93% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

      Reviews by job title

      76 reviews
      1.0
      Feb 11, 2017

      Customer Service Rep in the Claims Department

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The starting off salary is competitive Medical and Dental benefits start on day one Coworkers are helpful and generally more knowledgable than the management

      Cons

      Micro-managed Expected to take verbal abuse from customers Scrutinized if you need to use the washroom more than once a day Awful/mean management If you hear "that's not the face we like to put on Intact" once, you'll hear it a million times Heavy work load Expected to be the most positive and amazing employee ever even though management treats you like you're just a number, not worthy of the job, and an idiot

      4.0
      Dec 13, 2016

      Intact is a great company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a fun company with a lot of opportunities for you (if you are in the Toronto location). They consistently land on the top employers list every year. It is located by the subway station so you barely have to walk outside.

      Cons

      The pay and vacation day could do some work, but still good for the industry. After sometime here you notice the more corporate culture along with some lack of transparency

      Viewing 73 - 75 of 76 Reviews
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      Intact reviewsIntact Customer Service (CSR) reviews

      Glassdoor has 2,942 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.