Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 269 reviews)); "Everything is good here and people are great" ((in 151 reviews)); "Good work life balance and exposure to interesting projects" ((in 150 reviews)); "Supporting management and great work ethic" ((in 118 reviews)); "Great manager and place when working" ((in 73 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 99 reviews)); "Low salary for technical departments" ((in 72 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "No Diversity" ((in 9 reviews)); "Low pay, way too much favoritism is played" ((in 6 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

5.0

Aug 5, 2018

Customer Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working with a great team of people

Cons

Systems are old and outdated.

Intact Response

7y

Thank you for taking the time to write a review. We appreciate your kind words as well as areas that we can improve. We continue to invest in delivering a world class experience through innovative technology for customers, candidates and employees.

4.0

Jan 13, 2018

great place to work at, awesome people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- supportive, open door, and collaborative work environment - good benefits (health, dental, fitness/wellness) - strong emphasis on living the values - responding to customer needs is taken seriously by the company

Cons

- some favoritism - entry-level employees can be dispensable - toxic call center environment - highly competitive, difficult to move out of a role in claims

Intact Response

8y

Thank you for taking the time to write a review. We appreciate your kind words as well as areas that we can improve. We take this feedback seriously as our promise to our candidates and customers is supporting each other with teamwork, respect and integrity.

1.0

Jul 20, 2017

Glorified call centre job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and nice colleagues. Good Benefits. Work from home is good for work life balance

Cons

Do not hire enough people for the work load. Upper management is out of touch. largest emphasis on calls per hour ect, has become more and more like a glorified call centre and not a sustainable career

Viewing 70 - 72 of 76 Reviews

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Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

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Intact

Intact Customer Service (CSR) reviews

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Reviews by job title

Customer Rep

great place to work at, awesome people

Glorified call centre job

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