Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at Intact .

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (138) , Underwriter (99) , Underwriting Assistant (88) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (54) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 261 reviews)); "Good work life balance and exposure to interesting projects" ((in 149 reviews)); "Everything is good here and people are great" ((in 148 reviews)); "Supporting management and great work ethic" ((in 113 reviews)); "Great manager and place when working" ((in 78 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and bonuses are not motivating to do more" ((in 105 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 18 reviews)); "Low pay, way too much favoritism is played" ((in 8 reviews)); "6. Everyone in the office, including senior management keeps bragging about how much money does intact have." ((in 6 reviews))

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Intact

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.2

Senior management

4.2

Compensation and benefits

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

3.0

Mar 27, 2025

Not bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great colleagues, managers, and clients

Cons

Some clients can be difficult

Intact Response

Thank you for your review and for living our value of being customer driven!

4.0

Feb 28, 2025

Back end CS

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home for 3 days/week

Cons

I don't see anything wrong with this position

Intact Response

Thank you for taking the time to share your review! We wish you the best in your career journey, wherever you happen to be now.

4.0

Jan 24, 2025

Great people, solid work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Work is interesting - Team is really encouraging - if you put yourself out there, return on investment - solid benefits package

Cons

- low pay - rotating schedules can make life complicated

Intact Response

Thank you for taking the time to leave a review. Our people are our biggest strength and it's important to us to foster an inclusive and dynamic team environment where everyone feels supported to do and be their best!

Viewing 7 - 9 of 76 Reviews

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Jobs at Intact

Customer Service Representative - Auto Claims

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Bilingual (French/English) Customer Service Representative, Claims / Vehicle Inspection Agent - Dorval Intact Service Centre

Intact reviews FAQs

Intact reviews Intact Customer Service (CSR) reviews

Intact

Intact Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not bad

Back end CS

Great people, solid work

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