Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 269 reviews)); "Everything is good here and people are great" ((in 151 reviews)); "Good work life balance and exposure to interesting projects" ((in 150 reviews)); "Supporting management and great work ethic" ((in 118 reviews)); "Great manager and place when working" ((in 73 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 99 reviews)); "Low salary for technical departments" ((in 72 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "No Diversity" ((in 9 reviews)); "Low pay, way too much favoritism is played" ((in 6 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

3.0

Aug 26, 2024

Easy job, could pay more

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and manager support

Cons

Pay is a little low for additional work.

Intact Response

1y

Thank you for your review. We strive to offer competitive salaries and regularly review market data. We encourage you to review your development plan with your manager to explore ways to reach the next level of your career.

3.0

Jul 10, 2024

Salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They care about their customers

Cons

Can be hesitant to give appropriate salary to well-deserving candidates.

Intact Response

1y

Thank you for your review. We strive to offer competitive compensation and benefits packages and review market data to continuously make updates.

5.0

Jun 26, 2024

Amazing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and work and life balance

Cons

I personally do not have any cons

Intact Response

2y

Thank you for sharing your review and choosing to grow with us!

Viewing 13 - 15 of 76 Reviews

Top companies for "Compensation and Benefits" near you

Hartford Steam Boiler

3.6★Compensation & Benefits

Ingo Armenia

3.5★Compensation & Benefits

Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact

Intact Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Easy job, could pay more

Salary

Amazing

Top companies for "Compensation and Benefits" near you

Jobs at Intact

Intact reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Intact reviews FAQs

Company ratings over time

Jobs at Intact