Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 269 reviews)); "Everything is good here and people are great" ((in 151 reviews)); "Good work life balance and exposure to interesting projects" ((in 150 reviews)); "Supporting management and great work ethic" ((in 118 reviews)); "Great manager and place when working" ((in 73 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 99 reviews)); "Low salary for technical departments" ((in 72 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "No Diversity" ((in 9 reviews)); "Low pay, way too much favoritism is played" ((in 6 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

4.0

Jun 5, 2024

Great benefits but claims CSR role is very stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, good training, beautiful office

Cons

Claims CSR is an extremely stressful role, Difficult to get help, Limited in time we can help customers, Micromanaging

Intact Response

2y

Thank you for your review. At Intact, we encourage a culture of ongoing feedback – this is how we all learn and grow.  We recommend that you share your concerns and feedback with your manager to work toward a solution.

3.0

Apr 23, 2024

Great opportunity to start a career

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are great. 3 weeks paid vacation

Cons

Low salary A lot of work and systems to use

Intact Response

2y

Thank you for taking the time to leave us a review. You can find support from your supervisor and Human Resources Consultant to discuss ways on how your job can be made to feel less stressful. We are always open to feedback on how we can help you.

5.0

Apr 3, 2024

good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good work culture and recognition on work

Cons

promotion is difficult because of less positions

Intact Response

2y

Thank you for your review. It's so great to hear from our former employees.

Viewing 16 - 18 of 76 Reviews

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Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact

Intact Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great benefits but claims CSR role is very stressful

Great opportunity to start a career

good

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