Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intact.

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (102) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 269 reviews)); "Everything is good here and people are great" ((in 151 reviews)); "Good work life balance and exposure to interesting projects" ((in 150 reviews)); "Supporting management and great work ethic" ((in 118 reviews)); "Great manager and place when working" ((in 73 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 99 reviews)); "Low salary for technical departments" ((in 72 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "No Diversity" ((in 9 reviews)); "Low pay, way too much favoritism is played" ((in 6 reviews))

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (76 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

76 reviews

1.0

Feb 29, 2024

Call centre

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Team work is good with helping nsture

Cons

Work load more than position requires

Intact Response

2y

Thank you for your review. We encourage you to reach out to your Human Resources Consultant to discuss what we can do to help you with the workload, and meet your expectations of a more supportive workplace.

4.0

Feb 13, 2024

Work Place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to be, respect among employees

Cons

Workload is much, just be ready for that

Intact Response

2y

Thank you for your review. We are glad you enjoy working with your colleagues over here.

1.0

Feb 6, 2024

Don’t work there

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great co workers and thanks for the free coffee

Cons

No support from management and toxic environment

Intact Response

2y

Thank you for your review.

Viewing 19 - 21 of 76 Reviews

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Jobs at Intact

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative - Claims

Customer Service Representative Bilingual - Claims (CMS)-5

Intact

Intact Customer Service (CSR) reviews

Company ratings over time

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Call centre

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Don’t work there

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