Intact reviews

3.9

76% would recommend to a friend

(2,155 total reviews)
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Charles Brindamour

89% approve of CEO

73% positive business outlook

Intact has an employee rating of 3.9 out of 5 stars, based on 2,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intact employee rating is in line with the average (within 1 standard deviation) for employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jun 29, 2022

Stay away

Recommend
CEO approval
Business Outlook

Pros

Good benefits health wise Wellness benefits

Cons

Awful pay Terrible training unrealistic workloads and expectations

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Intact Response
3y
Thank you for taking the time to share your feedback. Being an industry leader in a constant state of growth means that there is a lot on the go and it's important to us that our team members have the support and balance to do their best. Over the past two years, high demand and turnover have been a challenge for customer service industries across North America. At Intact, regardless of pandemics or market conditions, our top priority is to help people in good times and bad, and this includes our team members. We take feedback seriously and we will share your concerns with our Claims leadership team. As a next step, we encourage you to reach out to your HR Consultant to discuss your concerns about workload and training. They are skilled advisors who can help foster positive solutions.
1.0
Oct 22, 2017

Terrible waste of my life

Recommend
CEO approval
Business Outlook

Pros

The salary was decent.

Cons

Terrible run company. No regard for employees and their engagement. Told to sit down and shut up then voice concern over certain procedures. They only reward those who don't challenge managers. Very shady and understaffed. Management only cares about themselves and looking good. Won't return calls to unhappy customers. Lots of blame game.

1.0
Jul 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay, Benefits, bonus and nice employees. HR listens but don't have a say.

Cons

Poor middle and upper management. If you are smart and use your brains then you are a threat. They only want data processors to work in what can be referred to as a "sweatshop". Everyone here who has mentioned favouritism, lack of management direction, lack of knowledge...it is all 100% true. Middle management is only interested in their own career advancement. 70% of the middle management are from the trainee program, needless to say they have no technical or people management skills. No work life balance, the amount of workload and micromanagement of it actually deters one from doing their job. No trust in their employees and management blames employees for the wrong decisions they take. Morale does not exist and no one cares about the employees. If you are willing to be a doormat then you will move up, if you try to tell the truth you will be ostrasized and your career will end at your desk.

Viewing 13 - 15 of 2,155 Reviews

Glassdoor has 2,919 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.