Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (585) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (190) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (90) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1842 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1184 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1030 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 944 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 692 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 317 reviews)); "Management is bad and toxic." ((in 310 reviews)); "There is too much middle management and not enough worker." ((in 65 reviews)); "Despite having a leadership overhaul, the company still lacks a clear strategy and senior management have no idea how to or what it takes for the company to be successful." ((in 59 reviews)); "favoritism , politics, micro" ((in 40 reviews))

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (151 reviews)

Ratings by demographic groups

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Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews

5.0

Jan 9, 2019

Welcoming environment and a lot of opportunity!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people that work here are incredible. Everyone is super welcoming and willing to help you get settled. There is a lot of opportunity for growth and they take your goals seriously. Very fun and rewarding place to work.

Cons

A con could be working late as a customer service representative, but there are other options available so you are able to get the shift that you prefer.

2.0

Nov 26, 2018

Call Centre Environment. Zero Progression.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Decent perks for Gym, free food, Xmas Party

Cons

- Micromanaging - No Progression - Staff turnover is VERY high, just ask or have a look on LinkedIn of how long the ISAMs stay there - Pay is decent but you work 12 hours a day to hit targets so it balances out - Selling a product for £1 - £25 max is very demoralising - Sales training is great but not used in the job, they teach you how to sell value however you sell discounts, look on the website, the product is on discount everyday - they will bribe you with amazon vouchers etc to write good glass door reviews and employee surveys - you speak to accountants or builders all day to sell - very repetitive job role, every day is the same 365 days of the year here - as soon as you take 1 day off, you ARE NOT hitting target -

5.0

Oct 7, 2018

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of overtime, not to stressful

Cons

Lots of drama, immature leadership, boring at times.

Viewing 118 - 120 of 151 Reviews

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Intuit Customer Service (CSR) reviews

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Reviews by job title

Welcoming environment and a lot of opportunity!

Call Centre Environment. Zero Progression.

CSR

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