Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (584) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (190) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (90) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1842 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1184 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1030 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 944 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 692 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 317 reviews)); "Management is bad and toxic." ((in 310 reviews)); "There is too much middle management and not enough worker." ((in 65 reviews)); "Despite having a leadership overhaul, the company still lacks a clear strategy and senior management have no idea how to or what it takes for the company to be successful." ((in 59 reviews)); "favoritism , politics, micro" ((in 40 reviews))

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

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Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews

5.0

Jan 22, 2018

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

One of the best places I have worked.

Cons

If you are not good with various personalities and expect to move up on the merits of your work alone you may be in for a surprise when promotions pass you by.

4.0

Jan 18, 2018

Inside Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Opportunity to make a big impact across the UK to small-scale accountants and bookkeepers - The Quick Books Online product is genuinely best in class so it's got a great reputation. It's not usual for customers to ever turn you away or be negative towards the brand - Best in class training - Friendly and ultra-supportive work colleagues - Flat hierarchy and chance for promotion at every corner

Cons

- For me personally, wasn't what I was looking for. After a short while I got to know the product better and didn't feel it was enough to keep me excited - you only work with a singular product - Speaking with Accountants and Bookkeepers everyday can become tedious - You have to work hard for your money - Not sure the targets are realistic in recent times since recent increase in hiring (regions divided by more people with same targets = less opportunity to earn more)

5.0

Nov 26, 2017

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have great trainers that will take their time and make sure that you have the information. They have tons of great support and you always have someone to reach out to. They have great hours and they are busy during your shift. Benefits after 90 days, room for growth advancement, and they also offer overtime

Cons

I really don't have anything negative to say at all, I loved it

Viewing 124 - 126 of 151 Reviews

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Intuit Customer Service (CSR) reviews

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Account Manager

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