Is LinkedIn a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at LinkedIn have rated their employer with 3.9 out of 5 stars in 30 Glassdoor reviews. This is a higher than average score with the overall rating of LinkedIn employees being 3.8 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at LinkedIn now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at LinkedIn .

Does LinkedIn pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at LinkedIn with 3.9 out of 5 stars based on 30 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at LinkedIn.

How happy are Customer Success Manager (CSM) professionals working at LinkedIn?

87% of Customer Success Manager (CSM) employees at LinkedIn would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Customer Success Manager (CSM) professionals have also rated LinkedIn with a 3.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.7 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at LinkedIn?

Account Executive (496) , Software Engineer (480) , Senior Software Engineer (305) , Account Director (249) , Relationship Manager (222) , Senior Account Executive (118) , Sales (115) , Customer Success Manager (114) , Manager (110) , Staff Software Engineer (102) , Sales Manager (92) , Account Manager (85) , Sales Development Representative (SDR) (84) , Senior Account Director (80) , Recruiter (60)

What are the pros of working at LinkedIn according to real employee reviews?

"The culture and the vibe at LI is great; there's a friendly "can" ((in 1551 reviews)); "The Dublin office offers great benefits and a culture where I learnt a lot during 4 years." ((in 837 reviews)); "People are great and on site perks are good." ((in 737 reviews)); "being really matters and the company gives you amazing perks to be able to have a good work/life balance." ((in 540 reviews)); "It's a good company with free food and Company shut downs twice a year." ((in 245 reviews))

What are the cons of working at LinkedIn according to real employee reviews?

"Bad management just some of them" ((in 190 reviews)); "This has resulted in some very mediocre people getting promoted and as a result you have bad managers." ((in 161 reviews)); "Recent layoff was not necessary in these economic conditions" ((in 143 reviews)); "No career progression" ((in 64 reviews)); "Middle management is inexperienced and immature" ((in 53 reviews))

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LinkedIn Customer Success Manager (CSM) reviews

3.9

87% would recommend to a friend

(30 total reviews)

Ryan Roslansky

89% approve of CEO

85% positive business outlook

Ratings by category

4.7

Culture & values

4.6

Diversity & inclusion

3.9

Compensation and benefits

3.8

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Customer Success Manager (CSM) employees have rated LinkedIn with 3.9 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. LinkedIn is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

30 reviews

4.0

Jan 27, 2026

Good company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great culture and values, fun place to work

Cons

Can be quite process drive

5.0

Jan 6, 2026

CSM

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

great skill diversity offered with role that's transferable

Cons

hard to move up the ladder with changing KPIs and competition

4.0

Oct 11, 2025

Highly recommend

Senior customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great front line managers and CEO, great culture, fair pay and the best co-workers of any company I've worked for

Cons

Workload has grown increasingly high making work life balance difficult

Viewing 1 - 3 of 30 Reviews

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LinkedIn Customer Success Manager (CSM) reviews

Ratings by category

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Reviews by job title

Good company

CSM

Highly recommend

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