Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,351 total reviews)
avatar

Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
3.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

- Staff Discount - Regular Working Timetable

Cons

- Unpaid Breaks - Recently Removed A lot Of Food Available in Break Rooms

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Marks & Spencer Response
1mo
Hi there, thank you for sharing your feedback. Your comments mean a lot to us, and we're grateful for your input.
4.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Surrounding staff are very lovely and supportive

Cons

Having to deal with rude customers

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Marks & Spencer Response
1mo
Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Wishing you all the best! - Marks and Spencer.
4.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and useful management

Cons

Shifts can be dull, hours not always available

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Marks & Spencer Response
1mo
Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.
Viewing 61 - 63 of 11,351 Reviews

Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.