Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3165) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1277 reviews)); "Friendly staff and was very flexible" ((in 703 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 618 reviews)); "People there are nice and helpful" ((in 610 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 220 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 581 reviews)); "long hours and quite demanding" ((in 405 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Unsociable working hours" ((in 101 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

4.0

Jun 1, 2026

Good staff benefits, but no notable downsides

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good staff benefits, good products

Cons

Can’t say, enjoyed my time

Marks & Spencer Response

1mo

Hi there, thank you for taking the time to leave us such a great review! We're so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer

3.0

May 31, 2026

Supportive colleagues but work can be dull

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people, friendly colleagues who were always willing to help me

Cons

Not the most interesting work

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Wishing you all the best! - Marks and Spencer.

3.0

May 31, 2026

Staff discount and regular hours, but unpaid breaks

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

- Staff Discount - Regular Working Timetable

Cons

- Unpaid Breaks - Recently Removed A lot Of Food Available in Break Rooms

Marks & Spencer Response

1mo

Hi there, thank you for sharing your feedback. Your comments mean a lot to us, and we're grateful for your input.

Viewing 58 - 60 of 11,350 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good staff benefits, but no notable downsides

Supportive colleagues but work can be dull

Staff discount and regular hours, but unpaid breaks

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Jobs at Marks & Spencer