Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3165) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1277 reviews)); "Friendly staff and was very flexible" ((in 703 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 618 reviews)); "People there are nice and helpful" ((in 610 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 220 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 581 reviews)); "long hours and quite demanding" ((in 405 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Unsociable working hours" ((in 101 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,350 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

4.0

Jun 2, 2026

Decent pay, but management issues

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good cost of living wage pay

Cons

Management can be unreliable and untrustworthy

Marks & Spencer Response

1mo

Hello, we appreciate your feedback. Your thoughts are highly valued, so thank you for taking the time to share them. Whilst it’s great to see you are happy with the pay here at M&S, we are sad to hear you were dissatisfied with recent business decisions. We encourage all colleagues to link in with their Line Manager or BIG rep to discuss matters that may be impacting them in the workplace, to strive for a solution together. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks & Spencer.

5.0

Jun 1, 2026

Friendly staff and good pay, but long hours

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Very friendly staff, good pay

Cons

Long work hours, little breaks

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.

2.0

Jun 1, 2026

Good pay with decent hours, but management lacks.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good pay and decent hours

Cons

management is not great, needs improvement

Marks & Spencer Response

1mo

Hi there, we're thankful for your feedback. Your thoughts are important for our improvement, and we appreciate you sharing them with us.

Viewing 55 - 57 of 11,350 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent pay, but management issues

Friendly staff and good pay, but long hours

Good pay with decent hours, but management lacks.

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Jobs at Marks & Spencer