Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)
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Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work! Treats all employees very well, you get a 20% discount in any department, and they leave good food in the staff room for those who don't want to spend money on break.

Cons

I have no cons, I loved my time at M&S.

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Marks & Spencer Response
1mo
Hi there, thank you for taking the time to leave us such a great review! We're so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer
3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay Time goes fast

Cons

Lots and lots of work to do Annoying managers who are unrealistic Annoying customers obsessed with cookies

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Marks & Spencer Response
1mo
Hi there, thank you very much for leaving a review. We’re glad you mentioned that you were happy with the pay, especially as we keep an eye on the market and make sure we’re rewarding our Colleagues fairly. We encourage all colleagues to link in with their Line Manager or BIG rep to discuss matters that may be impacting them in the workplace, to strive for a solution together. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks & Spencer.
3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

20% Discount on everything M&S sell - including the brands (Estée Lauder, Clinique, Nike, etc.)

Cons

I've worked in 2 different stores. 1 of them was in Manchester, the other a medium-sized store. The management in both wasn't the greatest.

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Marks & Spencer Response
1mo
Hello, we appreciate your feedback. Your thoughts are highly valued, so thank you for taking the time to share them. Whilst it’s great to see you enjoy the colleague discount perk, we are sad to hear you were dissatisfied with recent business decisions. We encourage all colleagues to link in with their Line Manager or BIG rep to discuss matters that may be impacting them in the workplace, to strive for a solution together. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks & Spencer.
Viewing 52 - 54 of 11,350 Reviews

Glassdoor has 12,938 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.