Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3165) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1277 reviews)); "Friendly staff and was very flexible" ((in 703 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 618 reviews)); "People there are nice and helpful" ((in 610 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 220 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 581 reviews)); "long hours and quite demanding" ((in 405 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Unsociable working hours" ((in 101 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

2.0

Jun 3, 2026

Good staff discount but poor management support

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

20% staff discount & other benefits like travel loans / pension contributions Two week shift pattern Company sick pay is probably above average

Cons

Incompetent management Store is often too hot or too cold Not even staff Managers often allow customers to be rude to staff / don't back up customer assistants

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Your store Big Rep is also a great person to link in with to share any feedback you have. Wishing you all the best! - Marks and Spencer.

4.0

Jun 3, 2026

aight

Christmas temp customer assistant

Recommend

CEO approval

Business Outlook

Pros

me look pon de shelf fa butter

Cons

get bored at me noggin at self service

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. Your feedback is really important to us. Wishing you all the best for the future! - Marks and Spencer.

4.0

Jun 3, 2026

Employee discount is great, but no career growth

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Employee discount 20% on food, clothing, home

Cons

No progression outside of shift leads and management positions

Marks & Spencer Response

1mo

Thanks for posting a review, we really appreciate your comments. Great to see you enjoy the colleague discount perk . We take on your feedback and hope that this will improve our colleague's experience going forwards. All the best, Marks and Spencer

Viewing 49 - 51 of 11,350 Reviews

Top companies for "Compensation and Benefits" near you

Synergy International Systems

3.6★Compensation & Benefits

Lamoda

3.8★Compensation & Benefits

Jobs at Marks & Spencer

Customer Assistant - Operations - Earlsfield

Vereinigtes Königreich

Customer Assistant - Operations - Bexleyheath

Customer Assistant - Operations - Glasgow Argyle Street

Customer Assistant - Food - Gyle

Edinburgh, Schottland

Customer Assistant - Warehouse Operative - Cheltenham

Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good staff discount but poor management support

aight

Employee discount is great, but no career growth

Top companies for "Compensation and Benefits" near you

Jobs at Marks & Spencer