Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1295 reviews)); "friendly staff and easy to learn" ((in 706 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 607 reviews)); "People there are nice and helpful" ((in 585 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 212 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 873 reviews)); "Managers can be rude and not supportive" ((in 577 reviews)); "long hours and quite demanding" ((in 409 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 137 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,353 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,353 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

4.0

May 27, 2026

Enjoyable company events, but felt micromanaged at times.

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

I loved working there. Really enjoyed the company events and charity day.

Cons

I didn't like that we were constantly being watched by the store manager.

Marks & Spencer Response

1mo

Hello, we appreciate your input. Your feedback is really important to us, so thanks for taking a moment to share.

2.0

May 25, 2026

Toxic environment and long hours

Finance

Recommend

CEO approval

Business Outlook

Pros

Corporate Benefits Supportive Peer Group

Cons

Long hours Toxic Environment Lack of Systems and Tools Fear Culture and Blame Culture

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Your Big Rep is also a great person to link in with to share any feedback you have. Wishing you all the best! - Marks and Spencer.

1.0

May 25, 2026

Pathetic people practices

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employee discount that too delayed after multiple follow ups

Cons

Treating employees like assets No pay rise Making unilateral contract changes - take it or leave it attitude! Business matters more than people

Viewing 73 - 75 of 11,353 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Enjoyable company events, but felt micromanaged at times.

Toxic environment and long hours

Pathetic people practices

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Jobs at Marks & Spencer