Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1305 reviews)); "Friendly staff and was very flexible" ((in 707 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 625 reviews)); "People there are nice and helpful" ((in 606 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 211 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 876 reviews)); "Managers can be rude and not supportive" ((in 582 reviews)); "Long hours and lack of staff/resource" ((in 410 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 135 reviews)); "Unsociable working hours" ((in 103 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Skip to content Skip to footer

Notifications

Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,353 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

May 24, 2026

Free food but management is overly watchful

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Free food, and get money

Cons

mangement always on you for no reason

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Your store Big Rep is also a great person to link in with to share any feedback you have. Wishing you all the best! - Marks and Spencer.

5.0

May 24, 2026

Nice work environment to work in

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Nice environment to work in, easy jobs, nice job to have while at university

Cons

Finishing work at 10pm, working weekends, long hours on feet all day

Marks & Spencer Response

1mo

Hey, thank you for sharing your feedback with us. Your comments are important and thank you for taking a moment to contribute.

3.0

May 23, 2026

Good pay and staff, but management needs improvement

Warehouse operative

Recommend

CEO approval

Business Outlook

Pros

Good pay good staff good job

Cons

poor management and lack of workers

Marks & Spencer Response

1mo

Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.

Viewing 76 - 78 of 11,353 Reviews

Top companies for "Compensation and Benefits" near you

Synergy International Systems

3.6★Compensation & Benefits

Lamoda

3.8★Compensation & Benefits

Jobs at Marks & Spencer

Customer Assistant - Operations - Earlsfield

Vereinigtes Königreich

£15 - £15 /hr

(Employer provided)

View job

Customer Assistant - Operations - Glasgow Argyle Street

Customer Assistant - Food - Gyle

Edinburgh, Schottland

£13 - £13 /hr

(Employer provided)

View job

Customer Assistant - Operations - Belfast

Customer Assistant - Cafe - Stirling