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      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,359 total reviews)
      avatar

      Stuart Machin

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Reviews by job title

      11K reviews
      2.0
      Aug 16, 2023

      Don't work here if you want to move up.

      Customer assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      20% discount Colleagues are nice

      Cons

      They say they promote people from within but they don't. Their hiring teams are awful take over 4 MONTHS to decide. Their communication is lacking and the job role will say ' under consideration ' until the very end when they've hired someone even though they know you don't have it months before. They call the self check out area ' the pen', and ask you to stay in it like you're a pig . You never see a manager , the shifts are long and the work life balance is disgusting. They also tell you to book your holiday otherwise they'll pick random dates for you and if too many people book you get denied.

      avatar
      Marks & Spencer Response
      2y
      Hi there, thanks for sharing your concerns. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family, so we're really sorry to hear you’re unhappy. We’d recommend that you discuss your concerns with your Line Manager, or if you feel you cannot approach your Line Manager, then a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner to find a solution together. Marks and Spencer
      2.0
      Aug 3, 2023

      Full of Wafflers

      Finance manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible working that's about it

      Cons

      Full of Wafflers if you want to move up the ladder don't be good at your job just pretend you know what your talking about and play up to the bosses whilst you let millions of pounds disappear out the door without a care.

      avatar
      Marks & Spencer Response
      2y
      Hi there, thank you for taking the time to leave your review. We're very sorry to hear about your experience and would like to apologise for any issues that you’ve found during your time with us. We’ll ensure this is fed back to the relevant team. Marks & Spencer
      2.0
      Mar 8, 2023

      Poorly Managed and let you go at the drop of a hat

      Customer assistant cafe
      Recommend
      CEO approval
      Business Outlook

      Pros

      colleagues were great people and generally supportive

      Cons

      constantly overworked to the point it was laughable, the dishwasher broke several times in the 6 months I worked there and the response was to use paper plates and hand wash. filthy behind the scenes generally due to limited staff and inability to keep up. my temporary contract which had been renewed for 3 months without question was then ended and I was let go with 2 weeks' notice and then threatened with legal action 3 months after my contract ended. When I checked to see what overpayment they were talking about they had the incorrect end date for my contract.

      avatar
      Marks & Spencer Response
      3y
      Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. We appreciate your feedback. Marks and Spencer
      Viewing 91 - 93 of 11,359 Reviews
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      ReviewsMarks & Spencer reviews

      Glassdoor has 12,947 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.