Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,362 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Workers treated well and good pay

Cons

Wasnt getting many hours as i was part time

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Marks & Spencer Response
1mo
Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.
3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Higher pay than most similar jobs. Shifts given well in advance and mostly flexible. Good working pattern / no late shifts

Cons

Unorganised training and unclear expectations. Cliquey environment and managers far-removed from staff.

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Marks & Spencer Response
1mo
Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Your store Big Rep is also a great person to link in with to share any feedback you have. Wishing you all the best! - Marks and Spencer.
Viewing 106 - 108 of 11,362 Reviews

Glassdoor has 12,950 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.