Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3165) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1277 reviews)); "Friendly staff and was very flexible" ((in 703 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 618 reviews)); "People there are nice and helpful" ((in 610 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 220 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 581 reviews)); "long hours and quite demanding" ((in 405 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Unsociable working hours" ((in 101 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,350 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

3.0

Jan 25, 2012

Good but not fulfilling

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Respectable organization, feels proud to work for it. Excellent staff discount, good learning turf.

Cons

Poor manager, they are not very good as most of them have been promoted on the basis of seniority and hence lack sharpness except the managesr who came through the grad scheme and the store manager himself/herself. Not very good chances of growth Worst HR people as well as policies. entire HR system is very slow.

3.0

Jan 18, 2012

Hard work but career progression if you want it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Career progression, good pay, good social aspect, the training is fantastic, benefits including 20% discount, certain amount of prestige with the job.

Cons

Can be treated badly by the manangers, very hard work with long unpredictable hours, tough at the bottom, snobby customers

4.0

Jan 12, 2012

Marks and Spencer has an excellent company.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good people, good environment, bright opportunities.

Cons

Time schedule is really crap, always finishes at late.

Viewing 11335 - 11337 of 11,350 Reviews

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Jobs at Marks & Spencer

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London, England

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Edinburgh, Schottland

Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good but not fulfilling

Hard work but career progression if you want it

Marks and Spencer has an excellent company.

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Jobs at Marks & Spencer