Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)
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Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Sep 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Great support, culture and starting point for a career. Opportunities to move between roles and great line management. Opportunity to 'cruise'

Cons

Process and policy driven culture restricts ability for projects and task to progress. No JfDI. Limited employee and management freedom to make decisions. Salary increases based on statistical distribution as oppose to discretion of Line Manager, frustrating many, including most recent Graduates. Does not 'move with times'; requires business case for use of tools often used elsewhere, such as Instant Messaging. Becoming more out of touch with other employee. Different internal perception of brand to external image

2.0
Sep 12, 2010
Recommend
CEO approval
Business Outlook

Pros

the employee benefits such as discount cards ,waste sale 'etc

Cons

lack of respect for sales advisors no career advancement opportunities at all .....want to keep everyone on the sales floor no matter your qualifications

2.0
Aug 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Discount! 20% with no qualifying period. Staff are good fun and always manage to take things with a pinch of salt. Pay is good for retail!

Cons

Constant changing. Patronising managers describing staff as 'bodies'. Constant change with no explanation. Badgered into saying yes even when you cannot do something. Feedback always focussed on the negative. Inflexible with shifts and time off!

Viewing 11338 - 11340 of 11,350 Reviews

Glassdoor has 12,938 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.