Item: Marks & Spencer
Rating: 5
Author: Current employee - Anonymous employee

Question 1

Does Marks & Spencer pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

Question 2

How satisfied are employees working at Marks & Spencer?

Accepted Answer

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

Question 3

What are the top reviewed jobs at Marks & Spencer?

Accepted Answer

Customer Assistant (3166), Sales Assistant (858), Sales Associate (432), Customer Service (362), Retail Assistant (251), Customer Service Assistant (229), Customer Service Representative (194), Team Manager (129), Retail Sales Assistant (128), Section Manager (128), Visual Merchandiser (125), Retail Sales Associate (122), Shop Assistant (112), Store Manager (103), Cafe Assistant (101)

Question 4

What are the pros of working at Marks & Spencer according to real employee reviews?

Accepted Answer

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1305 reviews)); "Friendly staff and was very flexible" ((in 707 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 625 reviews)); "People there are nice and helpful" ((in 606 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 211 reviews))

Question 5

What are the cons of working at Marks & Spencer according to real employee reviews?

Accepted Answer

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 876 reviews)); "Managers can be rude and not supportive" ((in 582 reviews)); "Long hours and lack of staff/resource" ((in 410 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 135 reviews)); "Unsociable working hours" ((in 103 reviews))

Question 6

What are employees saying about Marks & Spencer layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Place to work, lots of career opportunities

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