Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (431) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1295 reviews)); "Friendly staff and was very flexible" ((in 690 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 626 reviews)); "People there are nice and helpful" ((in 598 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 219 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 880 reviews)); "Managers can be rude and not supportive" ((in 575 reviews)); "Hard work and long hours on your feet" ((in 408 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 138 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,348 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

1.0

Jun 25, 2026

Horrific management and lack of support for employees after injury

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing, worst experience ecer, horrific management!

Cons

Broke my back and needed some time off but the managers constantly berated me despite the fact I had all the medical proof I needed. They were more concerned about filling fridges.

Marks & Spencer Response

4d

Hi there, Thanks for taking the time to share your feedback about your experience working with us in Store. As a business, we want to make sure that all our colleagues feel supported and enjoy their experience working with us in our stores. We’re sorry to hear that you feel you’re not being supported by your current Line Manager, we’d recommend linking in with another Manager or your Big Rep so that you get the support you need in resolving the issues you are facing. Wishing you all the best. Marks and Spencer.

4.0

Jun 24, 2026

Great teamwork but lacks sufficient PPE supplies

Sales associate

Recommend

CEO approval

Business Outlook

Pros

20% discount Shift times Teamwork

Cons

Not enough basic PPE e.g. gloves provided to last long time

Marks & Spencer Response

1w

Hi, thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear that you thought the benefits were good and you enjoyed working with your coworkers, it’s discouraging to hear you were unhappy with some aspects of the support. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks and Spencer.

5.0

Jun 24, 2026

Flexible work with good pay and conditions

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

flexible good pay and conditions

Cons

none to comment on at all

Marks & Spencer Response

1w

This is great to hear …! Thanks for sharing. Marks and Spencer

Viewing 16 - 18 of 11,348 Reviews

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Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Horrific management and lack of support for employees after injury

Great teamwork but lacks sufficient PPE supplies

Flexible work with good pay and conditions

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Jobs at Marks & Spencer