Where to begin.... it's honestly a wonder how Meltwater has been so successful, in spite of their own shortcomings.
Absolutely everything is arbitrary..... hiring criteria, managerial skills, career progression tracks.
No formal training, no clear managerial path, no resources for managers to coach and empower their employees, no internal resources for sales support.... anyone in a non-sales role was put there because they failed out of sales at a time when the company was small enough to move friends with poor sales skills into "support" roles in order to keep them around to party.
Meltwater runs as if it's still "2 guys and a coffee machine" over in Norway when the company was founded 15 years ago.....no infrastructure, no oversight, no HR.....everything changes day to day.
No channels to communicate things like inappropriate behavior from managers, inaccurate pay, deals being stolen from one rep and given to other people within the company....honestly a joke and all very actionable if any of the employees understood basic labor laws that companies (are supposed to be) held to.
From a product standpoint....it's a complete nightmare. Meltwater invests money in all the wrong places. Perhaps before investing tens of millions of dollars in a brand new platform (that doesn't work because they don't invest in engineers and infrastructure) you should survey the market to understand what your customers need.