Meraki reviews

3.8

68% would recommend to a friend

(682 total reviews)
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Lawrence Huang

73% approve of CEO

59% positive business outlook

Meraki has an employee rating of 3.8 out of 5 stars, based on 682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Meraki employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

682 reviews
3.0
Sep 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Continuing to be able to WFH alleviates a few stressors with the current market. A solid product that is highly recommended when it is available.

Cons

There has been a huge shift in the culture and care for employees. Care Deeply is supposed to be a value of Meraki, yet there are jokes made about the lack of inventory available to our customers. This has led to sales reps becoming support reps, and crisis management reps, asking (begging) our customers to just wait it out. We are also not being paid commissions in this time, and we are not being given any valid alternatives. The teamwork and culture of community has also taken a huge dive over the past year. ELT is trying to convince us this is best time in career, yet when asked how they will help us battle inflation we are told to hit accelerators on unrealistic goals, some having 100-200% goal increases YoY.

2.0
Jul 26, 2022

This place has changed

Recommend
CEO approval
Business Outlook

Pros

Great product, easy to sell, not the hardest job in the world. Good work/life balance and flexibility with remote/hybrid work.

Cons

Meraki used to be a very special place within Cisco. We were living in our own little bubble of culture before Cisco leadership came in and wiped that all out. There is a huge disconnect in communication between senior leadership and direct sellers. We are all having a challenging year due to global economics/supply chain constraints, but our ELT just dusts that under the rug by yelling generic enthusiastic sales slogans at us. "WE WILL WIN!" does very little to help us navigate the uncharted waters of the current environment. Tons of change as we finally get fully merged into the Cisco sales motion. It's hard to see this happen to a company that I have loved for so many years. Burnout is very high and so is attrition whether or not upper management is willing to admit that, it's true. Unrealistic goals are also discouraging as reps push themselves to the limit to hit sky high quotas. 20% YoY growth is not a sustainable trajectory, regardless of how well a region does in a given year. It is impossible to reproduce that success year over year over year. Recognize the breaking point. Lack of funds for in-person events has also put significant strain on team collaboration and sense of community.

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Meraki Response
3y
Thank you for sharing your feedback with us. We agree our product is one of the best in the market, and our hybrid work model offers flexibility to meet our employees' needs while providing work-life balance. Regarding the rest of your feedback, we are disappointed to hear about your experience. The current global supply chain issues have certainly created some challenges for us. Despite these challenges, our sales team has been incredibly resilient. While these times can bring on a lot of stress, every employee’s well-being comes first. We want to ensure everyone at Meraki feels supported and heard if they are having a difficult time. We will share your feedback with leadership and encourage you to reach out to your People & Communities partner to share your experience. Thank you again for taking the time to reach out. Feedback can only help us get better and stronger as we work to create the best experience possible.
1.0
Feb 20, 2022

Past its best

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The strategy around making technology simple, and in turn how that relates to the product. Even in sales role with targets never felt pressure was excessive.

Cons

As said before “all the downsides of a start-up, with none of the corporate benefits.” 5 years tenure across multiple different departments, I have observed some of issues since the start. Check other Glassdoor reviews for specific departmental problems (they still persist). The feedback below, focusses on wider organisational issues, and due to the lack of material change forced me to leave: 1. Identical roles in wider Cisco get paid more. 2. Identical roles at competition paying 30-40% more. 3. Annual performance / career review meaningless. 4. Training budget and process obscured (not clearly defined). 5. Leadership dragging heals on new WFH arrangements post covid. 6. Majority of power and roles reside in the USA. 7. Internal conscious culture in response to other Glassdoor reviews is virtue signalling activity. 8. Slow strangle and assimilation of Meraki into Cisco. Point 3 - Annual reviews are tick box exercise, to satisfy HR process. Across the different departments I worked, no member of management able to agree or give measurable goals. Subsequently makes it very difficult to hold the company to account at next review, or demonstrate achievements to get a raise. Furthermore, they are pointless because there is no annual budget allocated to performance reviews. Pay rises rarely if ever happen (and are marginal %). The only way it happens for most is to change role. When it does happen it’s not based on any metrics, and is down to managers opinion. Wider Cisco has clear processes etc established so this does not happen. Point 4 - Cisco has clearly defined L&D budget and process for all employees. Except Meraki, which is excluded. Meraki has its own L&D budget and process. It’s not clearly defined, or publicly available for employees. Its ad hoc and on a case-by-case basis. Point 5 - Cisco has for years embraced flexible working. Meraki prior covid was mandatory in the office. For the duration of Covid leadership has praised teams for continually driving revenue and growth. Teams have proven they can work effectively from anywhere. However, Meraki leadership won’t match the wider Cisco policy, and does not trust individuals to do the work they have proven they can do. Point 6 - the chances to get relocated to USA is very rare. That leaves very little meaningful career progression or roles outside the USA (wait for someone to leave). Point 7 - Virtue signalling activity, no material changes made internally or externally. The business unit (& Cisco for that matter) still very happy to sell into what most would deem to be unethical industries. Point 7 – Treated like we are at school: Role play meeting of what is, or is not acceptable inside or outside the workplace with colleagues. Example of work place comments colour coded to the severity of inappropriateness. Point 8 – This topic is far too complicated to go into full details. Cisco and Meraki leadership both frequently praise the BU as one of the growth engines, the best acquisition, or one of the darlings of Cisco. From product innovation, internal process, sales motion and culture. However, they can’t give any certainty as to what will happen with Meraki long term. Not to mention a contradiction that Meraki employee face the above issues in comparison to Cisco employees. Free food (not available during covid for obvious reasons, but historically was frequently referenced by middle management as an excuse for the above issues) is not important to employees as getting the basics right.

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Meraki Response
4y
Thank you for sharing your feedback with us. At Meraki, we strive to create a "best in career" experience, with our goal to ensure that each Merakian has access to conferences, Degreed, or other online courses, as well as encourage an inclusive environment for all employees. We’re disappointed to hear your experience was different than what we hold to our standards. We do not tolerate any behavior that is deemed inappropriate or unethical. This goes against our values and what we stand for. We will be sharing your feedback with our leadership team to look into this matter further. If you are comfortable sharing your experience, please email our ethics team at ethics@cisco.com; this can be done anonymously if you prefer. Thank you again for taking the time to reach out. Your comments help us grow and continue to build a more inclusive Meraki.
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Glassdoor has 786 Meraki reviews submitted anonymously by Meraki employees. Read employee reviews and ratings on Glassdoor to decide if Meraki is right for you.