11y
First of all, let me thank you for taking the time to leave a review. I am distressed that you have had the experience that you describe. I will like to say that we are actually quite the opposite - or at least want to be.
I am not sure what you mean in your point about not trusting the management - but I can assure you that the management strongly believes that we are a company made by the people that we have. I don't see us being unfair to employees. If you have had an experience which is very different to this, I encourage you to reach out to senior management (even the CEO) and describe it.
Regarding tickets not being answered, this is something that I need to look into. We normally track SLA compliance for each of the trackers - but I personally haven't looked at the data recently. The intent is to resolve tickets very quickly and we have received positive feedback for the issue tracker handling several times from people who join us - so I am surprised that you are facing problems with resolution.
A lot of people prefer to talk rather than communicate over email - it is also inline with our agile nature. At the same time, if the discussion results in any concrete points, commitments, action items, etc. such communication should be followed by a minutes of the meeting email. If this is not happening, then this is also something that you should escalate to senior management.
I request that you be more patient with us - we want to be the best and your feedback will help us. Feel encouraged to provide feedback through HR or directly to management - we are very open towards it, and will always take appropriate action.
Once again, let me thank you for taking the time to review us.
