Nuance reviews

I worked for NTS for two years. I have done transcription in doctors offices, specialty groups radiology offices -- a whole gamut of medical transcription and billing for over 40 years. My pay was climbing every year except for the two years that I worked at NTS. When my husband and I crunched the numbers we realized that my combined Social Security (early retirement) and a small pension is more than I ever made at NTS, I was done with the whole silly game. I recently found a payroll slip from the 1970s. With Nuance I've been making that little again. In the two years that I was there, I never did figure out how I was paid. It's the most devilish, evil system ever devised, meant to take money away from you. The supervisors have no respect for us. I probably should have reported my immediate supervisor for some inappropriate conversations that she lapsed into, out of the friggin blue, regarding religion, (unknowingly denigrating mine) and an off-the-wall political comment during an election year (again nothing to do with our conversation). She was careless and very strange. The supervisors say "please reach out" to us" with any questions, but the problem is they are never available as their instant messenger is always flagged "do not disturb". They never answer back in a timely Fashion except for the time I sent in my resignation! Boy that was a quick response! You know, when time is money (mine) and you work remotely and not able to network with peers, you really need the supervisors to be right there when you need them. Alas, my immediate supervisor did not know anything about the platform or transcription. As far as culture and values, from what I know of Indian culture, females are really not regarded highly and, remember, transcription is mainly historically female career. I think there is a culture of disrespect to us and our profession. One of their reps said they wanted to be number 1 and corner the market of the conglomerate transcription industrial machine and they are voraciously eating up their competition, but they are not savvy enough to keep up with it. I really think they're going to fall apart. I hope the community hospitals, medical centers, and medical offices dump this outsource system and bring back their Transcriptionists from within their community. There's nothing like being being a member of a community and and participating and living it. "Global" anything is soulless and disconnected.

The PTO benefit is almost useless since taking PTO is very challenging. When you do take PTO it is expected that you stay in contact. If you don't stay in contact, it is known because your inbox will overflow and begin sending bounce messages. Compensation is only ok. Bonuses are paid in stock options, which is not good when the company's stock is so volatile. There is lots of potential, which is evident by looking at the job postings. However, it is nearly impossible to get an interview, even if you have completed all the education and training available to part of the company in order to qualify. Yes, just part of the company has assess to the training. The NTS portion of the company does not have access to the educational programs Nuance offers. The company truly feels fractured, which becomes apparent when researching and reading reviews on this company. There is no continuity and definitely no ultimate goal the company is pulling toward. The company culture is a puzzle. They claim to support work/life balance, but that truly doesn't exist. Senior and executive management seems to be at cross purposes from middle managers and the workers. Truly, there are too many levels of management at this company. Simply way too many chiefs, many of whom are not good planners or communicators which is part of the fractured feel. Discussing concerns with management, even HR, only ends up putting the individual in the cross hairs. As one person noted in another review, they may listen, but they don't hear the concerns. They have acquired too many companies and not completed integration of many, which is likely part of the issue.