Sage reviews

- Job advert initially said after 6 months it would go from £24K to £26K however upon month 5 we were informed that an assessment was required in order to reach the next pay bracket which was not communicated across during the recruitment process. - CSAT's are counted against you despite the fact that the customer dislikes the company and product not necessary the service. It's almost impossible to have these removed from your name so you spend the whole month trying to get 18 10/10 CSAT's because anything lower will cause your performance to drop. -Constant micro-managing from when you first log in to when you take your lunch. Lunches can change on Verint frequently so it must be refreshed and checked constantly in order to meet adherence. -Holidays are extremely difficult to grab a hold of, some days you can book 4.5 hours off which isn't ideal when you're trying to plan a break away. First come first serve basis and holidays are only released so that 2-3 people per department can have the time off. -Pushed to upsell and focus on create rate despite being a customer support/technical support job but they're called valuable conversations when in reality it's sales. If the customer's dislike the updates on the current software they're on, it's extremely unlikely they'll want to buy another product from you. It's common sense. -Average call handle target is 14-15 minutes, so if you get a customer who has called back and fobbed off by other agents just so they can meet their target, you could be stuck between getting your average call handling lower or wanting to actually help the customer. Regardless you're screwed whatever you do. - Extremely high turn over, three people in my team left within 12 months. Yet management seems to be surprised why people are leaving despite giving them free breakfast and maybe a free meal.

"Team agreements" - like most other people on here, our "team agreement" has been imposed on us and wasn't agreed or discussed with the team at all. Not a single person on my team actually agrees with the agreement. I have complained to my manager and have also escalated it, but nothing is done. Please stop lying in your responses here and pretending like anyone in the team actually has any say over what's in the team agreement. My whole team is based over three continents and there is no point in me going into the office, except to be frustrated with the noise and interruptions. Everyone just goes into the office to sit on MS Teams calls anyway. This isn't about "human connection", people tend to stick to themselves or just sit with headsets on. I would rather meet my team in person more often, than be forced to go and sit in an office on MS Teams calls. This company also has a bit of a revolving door with people. They keep laying off people while also having hundreds of vacancies open. You are not a human in this company, but a fully replaceable part. Nobody will look after you or care for you, once they are done, they will just spit you out and replace you. This is a repeating thing and one day someone is there and the next they have just been replaced with someone else. It's the opposite to treating people like humans. Stop saying this is a value just for optics and actually start showing people that you care (like you did during lockdown).