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      Sage

      Engaged Employer

      Sage reviews

      3.6

      63% would recommend to a friend

      (5,274 total reviews)
      avatar

      Steve Hare

      70% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Sage has an employee rating of 3.6 out of 5 stars, based on 5,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Jul 21, 2019

      New CEO has meant improvement, but we have a long way to go yet

      Customer support analyst, associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are great, consistent and stable hours, reasonable physical working environment, many of the people managers are on your side, potential growth opportunities

      Cons

      Understaffed support queues, sales-focused support strategy with highly unrealistic targets, lacking consistency across all levels of management (one manager may tell their team one thing and another might tell their team something completely the opposite), promotions system is a dangling carrot on a moving target, desperate to keep bodies in the queues that they're willing to overlook employees whose behaviors actively hurt our image to customers (but still takes too long to replace lost staff), some managers will actively try to quash any criticism or escalate legitimate complaints, silo-ing within departments and products, communication is lacking in many areas (this is being improved on but needs further work)

      avatar
      Sage Response
      6y
      We appreciate honest feedback from colleagues, and it is clear you care about making Sage a better place. We all do! I would encourage you to also use one of internal channels to share your voice, give your ideas, provide solutions and make things happen. This includes your people team, the All-In meetings, and Sage-TV Live to name a few . A great start would be to talk to your site leader. Also, just last month we held “The Big Conversation” where all 14,000 Sage colleagues around the world participated on an online conversation about anything and everything. The responses helped us gained a lot of insight, and some great colleague suggestions are already being implemented - I certainly hope you were part of that awesome event. Thank you again for sharing your experience and bringing your best to work every day!
      1.0
      Jun 6, 2019

      crap crap crap

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      some nice people which made it bearable

      Cons

      a lot of back patting from the management team to eachother. a fake support feel, they dont care about staff at the bottom, just their numbers.

      avatar
      Sage Response
      7y
      Thank you for your feedback. We are glad to hear that you enjoy the people with whom you work but disappointed to hear that you don't feel as if the support you are receiving is genuine. We encourage you to use the various internal channels available to express your concerns, because it is very important to us that all of our colleagues are valued and appreciated and their voices are heard so that we can make Sage the best place it can be.
      3.0
      Mar 4, 2019

      Teams understaffed / no work life balance

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      * dynamic new leadership * great suite of products for small and medium size companies * brand well known worldwide, in particular in the US and Europe

      Cons

      * staff is leaving and not replaced as long as there's no burn out in the rest of the team - some teams are really understaffed, leading team members to work 10 to 12 hours / day + weekends more than exceptionally. Whereas annual salary might be attractive, the salary rate based on hours worked is not motivating at all. * Part-time is less and less granted as team are understaffed. It's either full-time or bye bye. * downside of working for a global company are skype meetings at night (2am sometimes) due to time difference with US and UK. * Open space; noisy; to few rooms to focus on one's tasks.

      Viewing 619 - 621 of 5,274 Reviews
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