Salesforce reviews

4.1

79% would recommend to a friend

(22,476 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,476 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

I spent a number of years there and, in the earlier years 2012 - 2016 it was full of potential and promise. Opportunities to grow and try new things for people with 15+ years work experience. The social responsibility and commitment to Ohana culture seemed really enticing. But a bit of a sham and Salesforce taught me that work shouldn't be a "family" because the most dysfunctional social units are typically families.

Cons

As time progressed, it grew more and more ugly. The unintended consequences of growth saw people who were completely incapable of managing themselves leading large teams and even divisions (with the leaders who hired them scared to fire them and admit their failure of promoting them). People who were, frankly, not prepared for the role were given Manager, Sr. Manager, Director, Sr. Director, and VP roles. Towards the end of my time there I spent most days preparing slide decks (apparently VPs can't read anything but slides) and writing scripts for a Senior Vice President who would need to be coached on what to say at meetings to his superiors. Incompetence hires incompetence and quickly tries to root out anyone who questions that. The spirit of the company got lost at some point along the way and now it is more a holding tank for some of the most mediocre people who happen to have extremely high opinions of themselves. This company is often thought of as an innovative company, but it really runs like a government bureaucracy (I have experience in government) where everyone walks around talking and acting a little like the Stepford wives. But very little gets done. There are a few teams who have good leaders that run really well, but most don't. There is a remarkable amount of fear within the company when it comes to speaking up and trying to tackle hard truths. If you are good at your job and do good work, stay away from Salesforce.

1.0
Sep 4, 2018

Poor Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and fun events.

Cons

Salesforce allows people to manage that have no previous management experience therefore do not know how to coach and help team members advance in their own careers. When an associate isn't a good fit for a role or team based on how biased they feel in a group of "bros" (manager included), there needs to be a better avenue for letting said associate explore other opportunities within the organization instead of immediately being fired without a good reason.

3.0
Sep 4, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great pay. - Excellent benefits.

Cons

1. If you're hired as "Success Agent Tier-2" for CRM support then your Salesforce career is over because you'll be working in a specific skill group (Configuration, Usage or Email team) and do not get any chance to explore the real Salesforce CRM tool. 2. Management do not to monitor/plan their employees leaves(PTO's) properly which again makes very difficult to work with a huge backlog of cases. You can expect 25-30 cases per agent in AMER shift or 30-35 cases per agent in EMEA shift. NOTE: I have worked in Wipro (worst of all IT companies) so I am very well aware of overload/ extra amount of work. 3. They do not have enough "Tier-3" resource which makes your life miserable because as Tier-2, you'll be the only point of contact for the customer who has raised a case. If customer escalates the case or gives you DSAT due to the delay in resolution, then it won't affect Tier-3's performance. Management will simply blame you. 4. So many bugs/ Known issues in every major releases which will make you cry like hell as a support agent. 5. If you ask CSG management to hire more resources to reduce the back log, they'll simply say - "No we cannot because we do not have enough budget". 6. HR team sends out an employee survey link in each quarter but that doesn't make any change in your work life. 7. Also when it comes to "Employee referral"(if your friends, relatives or siblings gets hired then you get $2000/each) program in Hyderabad is one of the most "Corrupted" program they've. I have seen 3 examples of corruption in referrals where managers referred their siblings who has really good terms with the "hiring manager". They all got selected and each manager earned easy $2000 + Family member (as a salesforce employee). So again if you're hired as Success agent Tier-2 then forget about referring anyone. 8. No way you will get Onsite chance. Strict policy. Also please do not dream of getting free passes/visit to Dreamforce event especially if you're in India. ()

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Salesforce Response
7y
Thank you for your detailed feedback. Some of the behaviors you've described in your review are unacceptable. We would like to learn more so we can better address the concerns you've raised. Please reach out to your Employee Success Business Partner or, if you prefer, you can provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. Doing so will help us work to directly address the concerns you raise in your review and ultimately make the workplace better for everyone.
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