Salesforce reviews

4.1

79% would recommend to a friend

(22,472 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,472 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
3.0
Nov 30, 2020
Recommend
CEO approval
Business Outlook

Pros

- Benefits are top notch - Perks in the tower and holiday party are impressive - Sales tactics and strategies are great for growth even as an experienced rep - You’ll meet very talented sales rep with a wide variance of styles -ESPP - generous maternity/paternity leave. Although this will affect your likelihood of be promoted

Cons

I came into Salesforce like every rep, excited and eager to get my “MBA” in sales. Working here you’ll have to be prepared to give up everything just to stay afloat. In the first year you will most likely be given a terrible territory and what you do with it will decide your future here. Things you will need to juggle effortlessly or will lead you down the road of being let go are: - Activity- lots of calls. People who fib numbers here are celebrated by leadership but frowned upon by reps - Opp rigor- the amount of fields you will need to update are mind numbing - Pipeline- with a terrible territory be prepared to pipe aspirational pipeline that will be highly scrutinized - Prep meetings- there are endless prep meetings before calls. Due to schedules each person involved will require a prep meeting, leaving your day with little time for anything else. - Team selling- be prepared to sell with folks much junior than you and not held to as high of standards. If the deal falls through, it’s on you. There are a few coprimes that are skilled sales reps - Your “brand”- It’s important to maintain appearances, even on bad days. Your brand is determined by how involved you are in diversity, volunteer work, and leading the team, which requires tenure. -Manager 1:1’s- these are a trap to look out for. Salesforce preaches trust as one of it pillars, but beware that everything said in those meetings will be used against you when they have soured on you - Time management- working a 12 hr day is table stakes. There are endless distractions you will need to navigate and make hard decisions on “brand”/ appearance maintenance vs selling The work/life balance is very heavy on the work side. The exec team repeatedly say their biggest regrets are not spending enough time with family. This will never change if they don’t take it serious. There is a lot you can learn here but at the expense of your self confidence as some managers make you feel worthless when your awful territory isn’t performing. If that isn’t enough to make you steer clear, the pay is very low and less than 20% of reps hit their annual numbers The “Ohana” culture is a mirage. There is nothing remotely familial about the culture. It is an ultra competitive pressure cooker. I just had such higher hopes for my experience left disappointed...

5.0
Oct 21, 2016

Hard work, but amazing!

Recommend
CEO approval
Business Outlook

Pros

The 1-1-1 Model here (google it) and a tangible benefit that results of it is 7 full days of VTO (volunteer time off) to be used responsibly at your discretion. Matching gifts to a non-profit of your choice. - Benefits here overall are incredible - ESPP is attractive - Time off is generous - comp package works in your favor- i.e. hard work does in fact = revenue. - equipment is all up-to-date and excellent (iPhone as work phone, and MacBook as laptop) - Training that consists of bootcamp in San Francisco, and further training at a local hub. Ongoing trailheads and updates also keep you on your toes. - Fast-paced environment - Great culture - Talented professionals - Collaborative environment across different segments - Brand recognition - Smooth employee processes in the background (payroll, time logged, benefit tracking, incentive tracking, employee profile, etc). - Continuous acquisitions of companies continues to strengthen our products and offerings. - Snacks, events, and happy hours - Flexibility and autonomy given to consult with your clients - Networking opportunities here are endless

Cons

- You can feel "left-behind" here at times, so it's crucial to stay organized to keep up with the pace, especially early on. - Work-life balance (self-induced): it's easy to become attached to your work and your accounts, and it trickle over into your personal life after hours, or on weekends. - Difficult quota to hit, but that's for a reason. if this were easy I suppose they would let anyone in. Can't think of anything else. It's hard to find things wrong with Salesforce, in fact this section took me a lot longer to provide the bullet points above then the pros section.

2.0
Feb 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Salesforce is a destination company and there are few places where you will find so many truly interesting and gifted people in one firm. There is a real effort to continue to promote the company's values, including trust and equality. Support for philanthropy is significant (although I would agree with the reviewer who noted that "volunteer" activities are often anything but voluntary but rather expected/required. (Not to say that giving back is anything other than positive, but it's just worth noting that most company activities include it as part of the agenda.) The customers are interesting and the tech is pretty solid. The benefits are what you would expect from a firm that wants to hire top talent, in other words, extensive and high quality. The company continues to grow at quite a fast rate, and that is an imperative. The acquisitions are part of that and it's quite clear that they are necessary since there is only so much organic growth coming out of the core businesses. If you are in a "good" territory / team / department, this may in fact be a dreamjob. There are quite a lots of employees who are able to devote many hours (days) to volunteer causes, company social functions, training opportunities and so on. This is particularly the case if you are employed in one of the hub offices.

Cons

The rapid growth and the pressure around quarterly metrics is starting to come at the expense of cohesion and quality. The annual reorganization of the business is quite disruptive and is particularly problematic in business areas where the sales cycles are longer, like the more heavily regulated verticals or larger enterprise environments where aligning stakeholders and building vision takes time. You can work your &#$# off here and have all that worked handed off to someone else in a new fiscal. Happens a lot. Above the mid management/senior director level, the political environment resembles the Hunger Games. The lack of capable management and the lack of transparency around career progression / promotion are a drag on the business and a significant business risk. The departures of more tenured people should be very concerning to leadership; just look at the difference in the reviews of new (<1 year) employees and those with 5 or more years of experience. It's not a positive marker. There is a reason that the employee survey now asks about the "psychological safety" of our workplace. Leadership should be commended for recognizing that this is a problem, but now needs to actually do something to fix it. Just adding a feedback app and calendar reminders to use it are probably not going to get the job done. Once you are hired, progression within the company can be difficult. There is a policy that all internal transfers should be lateral in terms of grade and compensation, even if an external candidate with the same credentials would be offered significantly more compensation and a bigger title. There is a sense that the only way to get a promotion is often to threaten to (or actually) resign and unfortunately, plenty of evidence that this is an effective strategy.

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Salesforce Response
7y
Thank you for leaving us this feedback. Culture is not something we take for granted, and we're continuing to work hard every day to make this a great place to work for all. If you're comfortable, I'd recommend that you connect with your Employee Success Business Partner directly. If you don't feel comfortable doing that, please reach out anonymously to our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. We'll work to address your concerns as soon as possible.
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