Salesforce reviews

4.1

79% would recommend to a friend

(22,488 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,488 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
2.0
Dec 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Great benefits package, looks great on the resume

Cons

Poor management with no sense of leadership, have to manage up and be highly political which is tough due to the lack of trust and accountability. Most managers don't have an interest in developing, coaching or helping their team. They are paid on the performance of a territories growth and not individual success so as long as they are hitting YOY targets, which means they aren't concerned about individual success. Success is heavily dependent on the territory and winning the "Salesforce lottery." Culture in NYC is very much haves and have-nots, where people seem friendly but are very exclusive with only your "brand" being the leverage you have for success-- even if you are performing well or the hardest working. If you are looking to move verticals etc.. you can easily be blocked by your manager if they want to keep you for their self-interests. The management has created a self-serving environment where people don't really care or want you to have a fulfilling career. You will be shunned and humiliated in front of others if you speak up. It is not encouraged to give honest feedback.

1.0
Oct 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Looks great on a resume. Really good benefits. Beautiful offices. Free lattes. Nice compensation packages.

Cons

Horrible politics. There is a culture of abuse at every level. The only people who get promoted don't think for themselves and are 'yes men and women.' Expenses are ridiculously controlled. People commonly steal credit for other people's work with no repercussions. There is no movement between departments and job roles. The company hoards talent and underutilizes them. They have promoted all the wrong people into management positions.

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Salesforce Response
7y
Thank you for taking the time to leave us this feedback. Some of the behaviors you've described around management, promotions and recognition in your review are not aligned with our core values and are unacceptable. Even though you've left the company, could you please provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. Doing so will help us work to directly address the concerns you raise in your review and ultimately make Salesforce a better workplace for everyone.
2.0
May 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Great reputation, good benefits, and top management values. High energy environment.

Cons

"Ohana" is a myth when it comes to management: My manager wasn't there to mentor, or support me. I questioned the rationale of a SVP's sales strategy and requests of me though I performed them nonetheless. In the end, I was proven correct. The client refused to entertain the SVP's strategy and ultimately the SVP was reassigned. And despite the overwhelming backing of a nearly all of the stakeholders I supported, management sided with the SVP. Toxic sales culture and unrealistic quotas and little possibility of attainment: My quota went up over 350% in year 2 with fewer products to sell, less delivery capability, and virtually the same group of clients. Only 1 member of the team exceeded quota. Despite more than doubling my performance YoY, being one of the highest producers on my team and in the top for my region, that wasn't good enough. Client travel was eliminated due to expense constraints, yet we were expected to build the pipeline and identify new sales opportunities as if we are selling simple commodity products. No work-life balance, it is a fallacy: I was berated and backstabbed for being on PTO, even though I spent hours each vacation day trying to stay on top of things. It wasn't enough. Evenings and weekends are spent on administrative tasks, which need to get done, but are over-scrutinized. Perfection is the only acceptable performance when it comes to administrative tasks. Mentoring/Performance reviews: Beware the "whisper" network. Lots of backstabbing, but few will go on the record and provide constructive feedback. I had lots of positive reviews and no negative reviews in the "Feedback" system. Numerous @mentions which praised the performance of me and my colleagues. Instead, management used undocumented feedback and hearsay to rate performance.

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Salesforce Response
8y
Thank you for taking the time to provide this thorough feedback. Creating a great culture is a journey and not always a perfect one. On the whole, we are proud of the work environment and employee experience we deliver. The culture you're describing is not at all what we want to see at Salesforce. If you're comfortable, please contact EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to provide additional details. Doing so will help us directly address the concerns you raise and make the work environment better for everyone.
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