Salesforce reviews

4.0

79% would recommend to a friend

(22,512 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,512 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

23K reviews
2.0
May 17, 2020

Extremely disappointing experience

Recommend
CEO approval
Business Outlook

Pros

Nice office, free snacks, healthcare - all the usual perks you would expect from a successful SaaS company A few recent hires in very senior management in ANZ (incl. Pip, Ian) have been received positively.

Cons

Your experience here will completely depend on your direct manager and reporting line - and that's a very mixed bag of people. There is a lot of ego at play in some leaders and a total lack of EQ/empathy - be sure to interview your manager through the hiring process. There is nothing as demotivating as a sales manager who doesn't have basic leadership skills or self awareness. They have over hired Account Executives as they believe that this will drive limitless growth in the region. Result being that everyone has territories that are too small to give them a reasonable chance at succeeding. Attainment is poor even from those who have been with the business a number of years and have been successful in their previous roles. This DOESN'T stop huge amounts of pressure being placed on each individual to hit pipe gen and sales targets (even during COVID). Very few people have hit their quota or anywhere near it in the last few years. 5-7 years ago this probably would have been a great place to work but it has changed considerably since then. People don't trust the anonymous feedback surveys so the business doesn't understand the huge amount of grumbling that is happening behind the scenes. AEs are unhappy and many are looking elsewhere. But management also does its best to make you fearful about leaving in order to keep you in place to avoid more turnover. They made most of their customer success group redundant last year. Aside from COVID, there seems to be a major aversion to letting people work from home which to me highlights that there is a lack of trust in their people. Some management speak down to their team like they are children. Very few female leaders in the sales team - not sure the organisation is honestly asking themselves why this is? People talk the talk about diversity because it's a SFDC value but that's not necessarily how they really think or execute. I don't even think most of them are capable of thinking outside their own experience.

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Salesforce Response
6y
Thanks for taking the time to leave your review. We are growing incredibly fast and are taking on the feedback. I would like to share that although our bi-annual Employee Opinion Survey is anonymous, there are several other options for employees to further provide their feedback, including the annual Great Place to Work Survey in which we participate in each year for markets like Australia and is run by a third-party provider. Should you wish to provide additional feedback anonymously and in more detail about what you have shared, please do also reach out to our third-party provider EthicsPoint at salesforce.ethicspoint.com so that we can investigate further the experiences you have highlighted here.
2.0
Mar 4, 2020
Recommend
CEO approval
Business Outlook

Pros

1. The Salesforce Platform is actually awesome and can be integrated into just about any business in some capacity. 2. Pretty good benefits although they are pretty standard for a tech company. 3. Office snacks and drinks are good, although many tech companies offer their employees catered lunch which Salesforce doesn't. 4. There are a lot of intelligent sales people that you can learn a lot from. 5. You get more leniency on working from home the more senior the sales role you are in.

Cons

-The Salesforce recipe is to grow and split territories and squeeze every rep as much as they can. This is how they report double-digit growth every year to their investors. -You are compensated the same irrespective of the products you sell, however, management only cares about the core products you sell (Sales/Service Cloud). To the outside world this may not make sense, however, you are looked down upon and will get performance managed if you are not selling enough of these core products. I'm not a lawyer but this doesn't sound legal under Canadian labour law. -“Teacher’s Pet” Culture - Majority of reps (80%) don’t hit their quota but you can still get promoted and have your career accelerated if you play the “game” and suck up to management. -Colleagues who have been here for a while say it used to be an exciting, fun company and now it’s far more corporate and there are a lot of unhappy people in the office.

2.0
Dec 5, 2019
Recommend
CEO approval
Business Outlook

Pros

-Good pay -Good benefits -Nice office space

Cons

-No time to enjoy the perks -Lots of pressure from management who don’t take the time to figure out why teams aren’t performing -Poor work like balance -Poor support from management -Employee surveys are not anonymous

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Salesforce Response
6y
Thank you for your feedback. It's disappointing for us to hear what you have listed in your cons section, particularly in regards to not feeling as though you are getting support from management. We also certainly encourage your honest responses when answering surveys. If you feel that this has not been the case, I'd like you to reach out to your local Employee Success Business Partner to discuss this in more detail. If you would prefer to remain anonymous however, it would be appreciated if you could reach out to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com (http://www.salesforce.ethicspoint.com/) so that we could investigate this further.
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