Worst management - They will never listen to you. They'll only do what they want to do and all your ideas will be given to others and they are projected as their ideas. Totally biased and even after multiple feedbacks with the proofs they do not want to accept.
They will always tell, there's more to come in the future stay tuned. It's not about promotions or hike percentages. It's about ethics and integrity which the management will oversee always. Sometimes it's clearly evident and visible to everyone in the team that something wrong is happening and the local leadership in Hyderabad, never want to fix it.
They just want to bypass it saying the (people who get support from management) trying to do something extra why don't you support him instead of giving feedback.
Later, the people who actually want to work as a team and share some feedback with the managers will be targeted big time and will be treated as like slaves or even worst them,
Support - Worst support that I have seen in the service industry. These guys never understand its a product based support, not a BPO. With Salesforce having three releases a year with all upgradations & patches, it will be difficult for a support person to keep up to date all the time. The worst way of calculation with regards to the headcount.
They say they're hiring people but for a quarter 50 people for a backlog and burden of thousands of cases is not working. Outdated metrics are being used to calculate productivity and other year-end calculations.
Employee Success or HR: Apart from very few members Zaira Banu & Rajesh I do not see others responding to the questions raised by the employees. I'm not biased towards the above two but however, their work speaks for themselves.
Now coming to the recruitment, Salesforce always recommends the employees to refer people to the organisation, however, the recruitment or referral process is worst (there is no other least word for this).
I have referred around 10 profiles to this organisation, all the profiles haven't been considered. They stay in the first or second stage for almost 2 to 3 months and then the status changes to No longer in consideration. When we try to contact the recruiter there will be no response.
FYI, the above mentioned 10 profiles have been selected in other organisations for better positions and better packages. It's clearly evident on the floor that there is an agreement between the manager and the respective team member. The team member will refer people and the respective manager will select that profile. Once the team member gets the referral bonus it will be shared by the team member(who referred to the profile) and the manager who recruited.
