ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Dec 16, 2014
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for in many ways. The product is amazing, they pay well and you get to work with a lot of great people.

Cons

It's really a "hire and fire" culture. If someone doesn't live up to the expectations they will be thrown out in any way possible. They are make a lot of promises they cannot keep, or maybe don't even intend to keep.

2.0
Oct 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Macbook work Laptop, good coffeemaker

Cons

Midlevel Management seems to be unwilled to roll sleeves up or go into details to enhance results, lag of implemented processes lead to sets of criterias and report KPI s (like on activity) that do not translate into actionable let alone scaleable or planable results. Allmost all international sales staff in the EU HQ staff is either underperfomant midlevel crownies that once where with EMC or are desperate enough to start with servicenow for what is average salary at a premium price location combined with Quotas that do not appropriately actual value delivered and revenue generated as based on some underperfomant senior Managers inappropriate KPI s that fosters mediocracity as well as incentivizing hit and run deals over broader share at the clients vallet in Presales and Marketing and then having to rely on field sales to catch up on all that was missed due incapability of management to deliver appropriate value. I know former collegues of two of the guys so it is save to say that mediocracity hiding in behind titles like "director" is the line of proceeding they are good at and with no ability or aspiration to change but lots of efforts spent in obfuscation and blame-shifting of uncerperfomance of their departments. This applies to the specific non-US office location i worked at, it may be different in other locations

2.0
Jul 31, 2013

Success comes with too high a price...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product Loyal customer community Growing partner program Great comp plan

Cons

Little internal communication No real sense of internal community Decisions are made with little to no feedback from field Too much have-nots in sales

Viewing 313 - 315 of 5,710 Reviews

Glassdoor has 6,646 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.