ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Sep 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The company is a stable and prominent global player with a highly popular product, which provides a sense of security. There haven't been any layoffs in the engineering organizations for a long time, which is a huge plus. The technical challenges are genuinely interesting, and I've had the opportunity to work on some complex problems. The best part, however, is the people. My coworkers are some of the smartest and most hardworking engineers I've ever collaborated with.

Cons

The tech stack is outdated and heavily proprietary, which means the skills you gain aren't easily transferable to other jobs. The code and architecture are extremely complex and convoluted, making it a painful and slow process to fix bugs and build new features. This leads to a lot of defects and impacts development speed. We operate on a long waterfall release cycle, and the company as a whole lacks agility due to its size. Teams often work in silos. Upward mobility can be a real challenge; it seems to be more about politics and appearances than technical merit.

4.0
Aug 20, 2025

Great tech, culture fading

Recommend
CEO approval
Business Outlook

Pros

The SaaS platform ServiceNow offers is truly amazing. So there's lots of upside for the company, it's relatively easy to sell and to demonstrate, customers tend to like it and renew their contracts. If you're in sales, you know that having a decent product and a good path to expand your footprint at existing accounts is key. The company invests significantly in R&D and strategic acquisitions, which should help them keep an edge on competitors.

Cons

The cult of Bill McDermott is kinda gross. He's the antithesis of the "humble" that Fred Luddy brought to the c-suite. He rolls into corporate events like a rock star, signing autographs, and his speeches are somewhere between Goodfellas and a rambling Trump monologue. We've started doing "big company" stuff like layoffs, pinching pennies on travel, limiting team events. It's still one of the better places I've worked, but the startup feel is totally gone. We're on a path to be just like IBM in terms of culture. Commissions are getting tighter too - they're reviewing more deals each quarter and saying "we're not going to pay full commission on that, it was a 360 deal, or an exec was involved, or it's a way bigger deal than what was expected in this territory so we're only going to pay out 50% of the commission we owe on it." The Ts & Cs in comp plans give them loopholes the size of cruise ships where they can NOT pay you commission for all kinds of reasons.

1.0
Dec 31, 2024
Recommend
CEO approval
Business Outlook

Pros

They don't care if you actually do the work, as I had reported multiple times coworkers pretending to work with receipts but management does nothing.

Cons

Bad management, lower pay, bias against disabilities.

Viewing 316 - 318 of 5,710 Reviews

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